Return & Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

As soon as you receive your shipment, we recommend you:

  • Carefully inspect the contents for any physical defects or shipping damage
  • Verify that you received the correct products
  • Damaged merchandise is required to be reported within 24 hours of the delivery date to receive a replacement.

There may be a slight difference between Web Mockup and Product you receive. Product Description and size guideline is mentioned on the website. Read it carefully before ordering.

  • Return and Exchange Criteria

We do not accept returns/exchange for choice issues related to size, color, design, product type or used products. Select you’re your product carefully in consideration with all the choice criteria; once you have selected a product and now you do not like it or it does not fit you, we encourage you for a new order 

2.1 Eligibility: You may be eligible for a return only if you meet the following criteria:

  • You have received a defective, damaged, or incorrect item.
  • You comply with all the conditions mentioned in this policy.

If you need to exchange it for the same item, contact our support team

2.2 Non-Returnable Items

The following items are generally non-returnable, unless they are defective or damaged upon receipt:

  • Items that have been used, washed, or altered.
  • Items without their original packaging, tags, or accessories.
  • Limited edition or special promotional items.
  • Customized or personalized items.

  • Return and Exchange Process

3.1 Contact Us: To initiate an eligible return or exchange, please contact our customer support team at support@cactusplantflea.com within 24 hours of receiving your order. Provide your order details, a clear description of the issue, and any supporting evidence, such as photographs of the defective or damaged item.

3.2 Return Shipping: For eligible returns or exchanges due to defects, damages, or incorrect items.  Please follow the instructions provided by our customer support team.

3.3 Return claim approval: 

The concerned team will inspect the returned items for return claim approval. You should comply with the following parameters for return claim approval. Failure to do so may result in the cancellation of the return or exchange request.

  • Returned items must be in original condition including the original packaging, tags, and accessories, if applicable.
  • Returned items must be securely packaged to prevent damage during transit.
  • Returned items must be reached to us within 15 days of the delivery.
  • Returned consignment must accompany original invoice along with your name, address, and order ID#.

3.4 Return claim Processing 

Once your return claim is found genuine and approved, the support team will notify you that

  • We have received your returned item.
  • The returned claim is approved or rejected with reasons.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable

 

 

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